Customer Success Management Support

About the job 🔗

We are excited to expand our Customer Success Department in The Hague with a new Customer Success Support colleague. We are looking for a proactive and hands-on data wizard who enjoys working with technology, structure, and deadlines.

As part of the team, you will support our Customer Success Managers and customers in creating smart and effective app solutions for events around the world.

A key part of this role will involve app submission-related tasks for the Apple App Store and Google Play Store, including preparing submission materials, coordinating the process, checking requirements, and following up on approvals or rejections.

Do you enjoy finding solutions, working accurately, and taking ownership? Are you passionate about technology and innovation? Then this is your opportunity to join a dynamic and international team that is helping shape the future of event apps.

About you 👩‍💻

We are looking for a true multitasker with strong customer service and teamwork skills, combined with the confidence and organisational ability to manage workloads and meet deadlines. Experience with project management tools is appreciated. We believe in learning together, so we are primarily looking for a fast learner who can quickly adapt to new software and processes. You will need to work from our office at least twice a week.

In a nutshell, you are:

• Based within 30 km from The Hague

• Passionate about data management

• A problem-solving master: no problem is too small or too big

• A proficient MS Excel user, preferably with HTML knowledge

• Great at planning, timelines, and deadline management

• Accurate and structured, with an eye for detail

• Experienced in either the event industry, virtual platforms, or mobile apps

• Skillful in written and verbal English communication and experienced talking to customers and stakeholders

• Eager to show initiative and take ownership

NB: Please note we are unable to provide visa sponsorship, so candidates must already have the right to work in the EU.

🏢 What you'll be doing

• Supporting our Customer Success Team and clients, both online and onsite

• Preparing and submitting mobile apps to the Apple App Store and Google Play Store

• Coordinating all app submission-related tasks, including preparing certificates and screenshots, checking submission requirements, managing timelines, and following up on approvals or rejections

• Editing event data and importing it into mobile apps

• Working on assignments across different project areas

• Contributing to the development and improvement of new apps and internal processes

🎁 What does this position bring you?

• An international work environment with a lot of fun thrown in!

• International travel. Are you ready to support our clients onsite?

• Flexible working hours

• Unlimited holidays

• Hybrid workspace with iMac setup both at home and in the office